We're here to help! Submit your complaint and we'll resolve it quickly.
This policy applies to:
If you are not happy with your purchase, you can request a return or refund within 7 days of receiving your order.
Please note that opened bottles cannot be returned.
A deduction of ₹100 courier charges will apply.
If your product arrived damaged, we will send a new replacement immediately, at no extra cost.
This replacement will be a prepaid parcel and no questions will be asked.
If your product is damaged and you prefer a refund instead of a replacement, we will process your refund within 7 days.
₹100 courier fee will be deducted.
Opened bottles will not be taken back (you may keep them).
If you received the wrong product, we will verify the case with the courier team.
Once confirmed, we will send the correct product to your address free of cost.
Company Name: MP ENTERPRISE
GST No: 24BUJPJ7478R1ZM
Address: Office No. 301–302, Shreenath Square, Nr. Shukla Nagar Char Rasta, Sama, Vadodara – 390024
Email: support@zippy-shopping.com
We collect personal information that you provide to us when you submit a complaint or return request, including your name, contact information, shipping address, and details about your purchase. We also collect information about the products you're returning or exchanging, including photos and invoice details.
We use the information you provide to process your complaints, returns, and refund requests. This includes verifying your purchase, coordinating with courier services, processing replacements or refunds, and communicating with you about the status of your request. We may also use this information to improve our products and services.
We do not sell, trade, or rent your personal information to third parties. We may share your information with courier services and payment processors solely for the purpose of fulfilling your return or refund request. We may also disclose information when required by law or to protect our rights and property.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Complaint and return records are typically retained for a minimum of 3 years for accounting and regulatory purposes.
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at support@zippy-shopping.com. We will respond to your request within 30 days.
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features on our website.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: support@zippy-shopping.com
Address: MP ENTERPRISE, Office No. 301–302, Shreenath Square, Nr. Shukla Nagar Char Rasta, Sama, Vadodara – 390024
Last Updated: December 2025
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